Terms of Use

1. Definitions

"Company" means Bespoke Solutech (Pty) Ltd, a company incorporated in the Republic of South Africa, trading as Looom. "Website" means looom.co.za and all pages, content, and functionality hosted thereon. "Platform" means the Looom AI audit intelligence software application, access to which is governed by a separate service agreement. "User", "you", or "your" means any person accessing the Website. "Content" means all text, graphics, images, data, software, and other materials published on the Website.

2. Use of the website

You may use this Website for lawful purposes only. You agree not to use the Website in any way that violates applicable local, national, or international law or regulation; that is fraudulent, deceptive, or misleading; that infringes the intellectual property or other rights of any third party; to transmit or procure the transmission of unsolicited communications; or to attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems.

3. Intellectual property

All Content on this Website, including but not limited to text, design, graphics, logos, icons, the Looom and Bespoke Solutech names and marks, and software, is the property of Bespoke Solutech (Pty) Ltd or its licensors and is protected by South African and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Content without our prior written consent.

4. Accuracy of information

We make reasonable efforts to ensure the information on this Website is accurate and current. However, we do not warrant or guarantee the completeness, accuracy, or reliability of any Content. Information on this Website, including performance metrics, is provided for general informational purposes and should not be relied upon as professional, legal, or financial advice. Metrics presented on this Website carry qualification language (such as "designed to" or "in early deployments") until independently verified case studies are published.

5. Platform access

Access to the Looom platform is provided under a separate service agreement between Bespoke Solutech (Pty) Ltd and your organisation. These Terms of Use govern the Website only and do not form part of any platform service agreement. In the event of any conflict between these Terms and a service agreement, the service agreement prevails.

6. Third-party links

This Website may contain links to third-party websites or resources. These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content, privacy practices, or policies of any third-party site. You access third-party sites at your own risk.

7. Disclaimer of warranties

This Website is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of liability

To the maximum extent permitted by South African law, Bespoke Solutech (Pty) Ltd, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, this Website, even if we have been advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct.

9. Indemnification

You agree to indemnify, defend, and hold harmless Bespoke Solutech (Pty) Ltd, its directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of this Website or your breach of these Terms.

10. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand our practices regarding personal information.

11. Modifications

We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

12. Termination

We reserve the right to restrict or terminate your access to the Website at any time, without notice, for any reason, including breach of these Terms.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

15. Contact